Customer Testimonials

I came in to buy 2 cargo vans on the lot, and Gennaro in sales and Fadi in finance were spectacular at getting the deal done. 2 vans, 2 deals, 1 day. Can't ask for better.

Do not enter the store before you have everything in written email

Best dealership in town! Jon is just the best he is very professional, kind and genuine he helped me get the car I need and im very happy 😊 Thank you jon!

I bought a 2026 Envista today and want to share how nice my experience was. Jonathan M and his assistant Dylan could not have been more professional. They are extremely knowledgeable and efficient. And Lisa was also top notch. The entire experience was seamless. I highly recommend this dealership.

Customer service is amazing!!! They guys do a great job all the time

Fast and Easy!

BEST OF THE BEST!!! Jonathan was so good at it all!! I didn’t feel like it dragged out. Got me a great deal!! Deallan was great! Juju was great! They were all such a pleasure to deal with. A+++

⭐⭐⭐⭐⭐ 5-Star Review – Outstanding GMC Service Experience! I would like to express my sincere appreciation to Angel, the Service Manager, and the entire service team for their exceptional customer service and professionalism throughout the engine replacement process for my 2021 GMC Terrain. From beginning to end, Angel and the team demonstrated outstanding dedication, patience, professionalism, and a genuine commitment to customer satisfaction. A complete engine replacement is a major repair, but their excellent communication, technical expertise, and willingness to assist made the entire experience much easier and more reassuring. Special thanks to Angel and the Service Manager for going above and beyond ... Read More

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Google - Nov 2, 2026

⭐⭐⭐⭐⭐ 5-Star Review – Outstanding GMC Service Experience! I would like to express my sincere appreciation to Angel, the Service Manager, and the entire service team for their exceptional customer service and professionalism throughout the engine replacement process for my 2021 GMC Terrain. From beginning to end, Angel and the team demonstrated outstanding dedication, patience, professionalism, and a genuine commitment to customer satisfaction. A complete engine replacement is a major repair, but their excellent communication, technical expertise, and willingness to assist made the entire experience much easier and more reassuring. Special thanks to Angel and the Service Manager for going above and beyond to ensure my concerns were addressed and that I received excellent service. It’s rare to find a service department that truly values its customers and stands behind its work. Highly recommended! Thank you, Angel, the management team, and everyone involved for delivering a truly five-star experience. Your hard work and dedication deserve recognition! ⭐⭐⭐⭐⭐ Regards Mohammed Adil

Mr. Johnathan was very knowledgeable regarding the vehicle. Explained the process so that we understood it. Thank you again Johnathan. Erich, Pat

MISLEADING ADVERTISEMENT TO LURE CUSTOMERS. I saw this ad on carfax where these guys are claiming to sell the certified pre owned vehicle at a price. After the test drive when we talked about Numbers, I noticed they had itemized a third party CPO on top of the listed price Despite Carfax ad and inclusion of a CPO in carfax report. I did and ask why do I have to pay for it if this vehicle is already listed as a Cpo in the given price, to which their sales person said no it's not included and Later on ... Read More

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Google - Oct 31, 2026

MISLEADING ADVERTISEMENT TO LURE CUSTOMERS. I saw this ad on carfax where these guys are claiming to sell the certified pre owned vehicle at a price. After the test drive when we talked about Numbers, I noticed they had itemized a third party CPO on top of the listed price Despite Carfax ad and inclusion of a CPO in carfax report. I did and ask why do I have to pay for it if this vehicle is already listed as a Cpo in the given price, to which their sales person said no it's not included and Later on Yaniel the sales manager had this to say, "I CANNOT GIVE YOU THE CPO FOR FREE" As if I was asking for a free CPO from this individual. Sales Manager: Seems like I offended the sales manager when got agressive with his tactics of pulling names out of my mouth when I refused to give him the names of the dealerships I am looking for other cars. Later on as a reference he taunted me by holding the quote sheet in a way that I was not able to see and that was a bit surprising as I was expecting something written or something that can be shared with the customer not an internal Use only document. The Senior Manager: They refused to give me any kind of quote handwritten or printed whatsoever. Upon requesting it from the senior manager he said, "Why do you want an Itemized quote in the emails looks like you want to report us". The whole team was backing each other and their dishonest behavior starting with keeping the quote from the customer clearly to cover up their deceptive methods.. People, Save your time and even If you find a good deal keep on a lookout for their shameful tactics and do not hesitate to call them out right there and then rather than later. And Be sure to report them so that they can get some attention of authorities when they try deceptive advertisement. The ad is still up to this date 10/30/2026 Go check it out yourself. Note to the dealership: Please don't try to reach out to me now that there's no point of it.

One of the worst places in all of the country. Angry ppl

Great experience. Carlos is awesome.

Great service thank you

It seemed like the last thing, some terrible workers took my label off the car, where it says I have free maintenance for a year and I wanted to charge for the oil change.. and according to them, they do not know anything about the guarantees of the cars. 0 stars for you

Wonderful service. Service member Rodrigo was very professional, helpful, informative, and compassionate. Will return again for future services. Thank you!

Was recommended to go here by Truecar. Once I spoke with their team they gave me an entirely different price. They asked me where I got it and I let them know from true car and I showed him the screenshot of the email that I received and then proceeded to tell me that they were not gonna honor that price. What’s the point of advertising something and using a platform to draw customers and then bait and switch them. said they would talk to a manager and get back to me and no one ever has.

Terrible costumer service, I would not recommend going there.

I had an amazing experience at this dealership! My salesman was Joesph H, he made the process smooth, easy, and stress-free from start to finish. The staff was friendly, helpful, and made sure everything went smoothly. I really appreciated how easy they made the whole experience and how well they treated me throughout the process. I couldn’t be happier with my experience and would definitely recommend this dealership to anyone looking to purchase a vehicle!

Great people to work with. Get you in and out in a timely manner.. thank you again to everyone at zeigler Buick.

Check in was excellent, wait time was good. The problem comes when you get to service recommendations. It was as if the mechanic said just write some stuff down she won't know any better. Sadly for them, I most certainly do. I have been waiting for a manger to call be since that day to discuss one of the recommended services that I had already received from that very location 3 months prior. Absolutely impossible for me to still need that service completed. Out of the 6 items on the list only 2 were completed because they were legitimate.

Nothing to say but thank you for amazing service. Rene at service department was really nice and professional. Service was hustle free no pressure at all. Was there about an hour oil change. Inquired definitely recommend them if you need any service tonight your vehicle.

Ziegler Buick did a nice job! Joe Honein did a fantastic job on getting me the right car at the right price !

Very helpful.

I purchased a Buick Encore that included Front and Rear Park Assist. I received a letter from General Motors, Buick, indicating that the feature was not on my car and that the dealer would install when the parts were in. I have inquired several times about the parts and told they were not in. My latest request has been ignored. The absence of this feature reduces the value of my car and amounts to fraud

Colossal waste of time - avoid. Test drove a car, they wrote up the sales sheet. I got financing through my bank. Their sales manager asked me to get financing through the dealership and I can pay off that loan with my own bank (meaning I have to do loan paperwork 2x with two banks). They told me it would help them. My bank came back with a 3.5% rate. I began paperwork with my bank hours before the scheduled time to buy the car. My sales person just called me and said they cannot sell the car to me unless ... Read More

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Google - Oct 5, 2026

Colossal waste of time - avoid. Test drove a car, they wrote up the sales sheet. I got financing through my bank. Their sales manager asked me to get financing through the dealership and I can pay off that loan with my own bank (meaning I have to do loan paperwork 2x with two banks). They told me it would help them. My bank came back with a 3.5% rate. I began paperwork with my bank hours before the scheduled time to buy the car. My sales person just called me and said they cannot sell the car to me unless I get financing through them. This has wasted hours of my time. It seems you need to use their financing to purchase and they dont say this until hours before vehicle pickup. My bank came in at a lower rate. Good Luck there and I'd hope your experience would be better than this.

I had the sales sheet with the agreed price. Dealer called me hours before I was to pick up the vehicle. They said they wouldn't accept outside financing (which I secured through my own bank at a great interest rate). I was told I needed to use their internal dealer-sourced financing. It has wasted my time and my banks time. They need to say this upfront and not days later and hours before car pickup

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overall excellent experience, from the start till the end, 2nd truck purchase from Zeigler

Excellent customer service from the arrival to departure. Very easy to schedule appt

Very good service and extremely friendly service personnel

Dealership Review 1-Star Review — Extremely Disappointing Experience I drove approximately four hours from Indianapolis to this dealership after speaking with the salesperson in advance. I specifically explained that we were traveling a long distance and asked him to have all paperwork and financing prepared beforehand so we would not spend three or four hours at the dealership. He assured me everything would be taken care of. Despite that, when we arrived, we still spent approximately three to four hours at the dealership. Before coming, I provided my insurance information and completed everything the salesperson requested. The dealership also ran my ... Read More

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Google - Oct 2, 2026

Dealership Review 1-Star Review — Extremely Disappointing Experience I drove approximately four hours from Indianapolis to this dealership after speaking with the salesperson in advance. I specifically explained that we were traveling a long distance and asked him to have all paperwork and financing prepared beforehand so we would not spend three or four hours at the dealership. He assured me everything would be taken care of. Despite that, when we arrived, we still spent approximately three to four hours at the dealership. Before coming, I provided my insurance information and completed everything the salesperson requested. The dealership also ran my financing and came back with an interest rate. I then told the salesperson that I wanted to check with my own bank, Chase, because I could get an interest rate approximately 1% lower. I specifically asked whether they could work with that financing, and he told me yes, including by message before I made the trip. However, when I arrived, I was suddenly told that the dealership does not work with Chase. This was especially confusing because I had purchased a GMC pickup truck approximately six months earlier and that transaction involved Chase financing. I was then told that if I wanted to use Chase, I would lose the discounted purchase price and have to pay the full price. That was not what had been communicated to me beforehand. I was also told that the dealership had supposedly included another $1,500 discount, but that they would not provide it because I would not be returning to the dealership for service. Again, this was not communicated to me clearly before making a four-hour trip. To make matters worse, the finance manager who handled the second part of the transaction was extremely unwelcoming. There was no proper greeting or professional introduction, which added to an already frustrating experience. The biggest issue for me is trust and communication. I specifically explained my situation beforehand, relied on what the salesperson told me, drove four hours, and still ended up spending hours at the dealership only to have important financing and pricing terms changed. Based on my experience, I would not recommend traveling to this dealership to purchase a vehicle without getting every financing term, discount, and condition in writing beforehand. My experience was extremely disappointing, and I would personally choose a different dealership for my next vehicle purchase.

The service dept is top tier. I'm sure they're overwhelmed by the recalls and unreliability of these GMC vehicles. After having my vehicle for a month due to a bad Camshaft (Blown Motor); I received no loaner, and I've brought my vehicle back twice since for a New Problem. GMC & the technicians have to do better...

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Came in for a 30,000 mile tune up and Rodrigo was the best. He makes the service experience a Ziegler a stress free. He does everything in his power to make sure the customer feels appreciated.

generally, speaking location is perfect. The guys sitting on the desk. They are very professional respectful, but I have a reason to believe that the quality of the oil provided by the gmc at the location is not satisfactory. Seems like a low quality.

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Awesome service. This is my second time purchasing from this location and each time was fantastic. It Fast approval and I was able to get exactly what I wanted. As long as my heart desires a Buick/GMC , I will continue to shop here. thanks Joe and Juju!!!

I always have a good experience with my car being serviced at Ziegler. Service is quick and courteous. Thank you!

Very helpful and friendly personnel. Treated this senior grandmother with respect and dignity. No pressure just valid information. 😉

I would never buy a car from Ziegler auto group as long as Carson Hocevar is driving NASCAR for them!

I had multiple issues with my vehicle after an AC compressor repair. The first repair took about a week, and later the AC stopped working again. There was also a strange refrigerant smell when starting the car. When I brought it back, they said the evaporator was dirty and replaced it, which required taking apart much of the dashboard and took two more weeks. After getting the car back, there were still multiple rattling noises from the dashboard. The AC drain was dripping onto the exhaust instead of the proper outlet, creating noise and potentially unsafe conditions. In addition, features ... Read More

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Yelp - Sep 18, 2026

I had multiple issues with my vehicle after an AC compressor repair. The first repair took about a week, and later the AC stopped working again. There was also a strange refrigerant smell when starting the car. When I brought it back, they said the evaporator was dirty and replaced it, which required taking apart much of the dashboard and took two more weeks. After getting the car back, there were still multiple rattling noises from the dashboard. The AC drain was dripping onto the exhaust instead of the proper outlet, creating noise and potentially unsafe conditions. In addition, features like Super Cruise and the rear entertainment screens stopped functioning properly. When I brought these concerns up, I was told it was normal because the vehicle is large. I'm disappointed by the repeated repairs, the new problems created during service, and the lack of clear, helpful communication. I expected better quality and accountability.

I had multiple issues with my vehicle after an AC compressor repair. The first repair took about a week, and later the AC stopped working again. There was also a strange refrigerant smell when starting the car. When I brought it back, they said the evaporator was dirty and replaced it, which required taking apart much of the dashboard and took two more weeks. After getting the car back, there were still multiple rattling noises from the dashboard. The AC drain was dripping onto the exhaust instead of the proper outlet, creating noise and potentially unsafe conditions. In addition, features ... Read More

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Google - Sep 18, 2026

I had multiple issues with my vehicle after an AC compressor repair. The first repair took about a week, and later the AC stopped working again. There was also a strange refrigerant smell when starting the car. When I brought it back, they said the evaporator was dirty and replaced it, which required taking apart much of the dashboard and took two more weeks. After getting the car back, there were still multiple rattling noises from the dashboard. The AC drain was dripping onto the exhaust instead of the proper outlet, creating noise and potentially unsafe conditions. In addition, features like Super Cruise and the rear entertainment screens stopped functioning properly. When I brought these concerns up, I was told it was normal because the vehicle is large. I’m disappointed by the repeated repairs, the new problems created during service, and the lack of clear, helpful communication. I expected better quality and accountability.

The service technicians here are horrendous. It took them a week to update my Google Maps and wanted to charge me $400. The Service Manager walked me to my car after I showed up unannounced to inquire why it had been a week without any updates. She had me log in and updated the maps through the settings menu. She said that she couldn’t in good conscience charge me for this. Recently, it took them 6 weeks to repair something which should have taken a technician a day or two. They billed GM for 60 labor hours, which would have cost me $12,000 ... Read More

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DealerRater - Sep 17, 2026

The service technicians here are horrendous. It took them a week to update my Google Maps and wanted to charge me $400. The Service Manager walked me to my car after I showed up unannounced to inquire why it had been a week without any updates. She had me log in and updated the maps through the settings menu. She said that she couldn’t in good conscience charge me for this. Recently, it took them 6 weeks to repair something which should have taken a technician a day or two. They billed GM for 60 labor hours, which would have cost me $12,000 for a part which cost $1000 to replace. I brought my vehicle in twice because my transmission my slipping. They charged me $600 for a software update which they said would fix the issue. It didn’t…. Then they had a technician tell me that he couldn’t find an issue with the transmission, so I took it to another dealer and they immediately found that I needed a transmission re-build. I asked that dealership to purchase the vehicle from me and rid my life of this xxxx. Ziegler Buick GMC of Lincolnwood and Ziegler Cadillac of Lincolnwood are both equally horrible, and I’d recommend that people think twice about having their vehicles serviced there. For the sake of not re-hashing more bad experiences, I’ll leave my review of the Cadillac dealership for another time.

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Brought my truck in to get some warranty work done for suspected lifter failure they advised me that it was the water pump and that they would change it under warranty since new belts are not covered under warranty I told them that I would pay for new belts and have them install them when they put the water pump back together. They ended up trying to charge me almost $600 for a serpentine belt and an AC belt. When I contacted the parts department they informed me that the belts were only around $191 for both belts when I informed them ... Read More

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Google - Sep 16, 2026

Brought my truck in to get some warranty work done for suspected lifter failure they advised me that it was the water pump and that they would change it under warranty since new belts are not covered under warranty I told them that I would pay for new belts and have them install them when they put the water pump back together. They ended up trying to charge me almost $600 for a serpentine belt and an AC belt. When I contacted the parts department they informed me that the belts were only around $191 for both belts when I informed them about it they quickly change the price and acted like they didn't know why they were trying to charge me almost $600. After the water pump was complete they informed me that I needed to keep my truck there for an extra day so they could do a full visual inspection of my lifters and an inspection of my engine. When I went to go pick up my truck I asked that my paperwork specifically mentions that they did a full visual inspection of my lifters and they told me that they were unable to document that. Then they started telling me how an actual inspection of my lifters wasn't done and that's why they couldn't document it but they told me they had to keep my car for a whole extra day because they had to do an inspection. So not only did they try to upcharge me almost $400 for two belts they lied about doing a lifter inspection

3 hours for an oil change in which I had an appt for. Finally had to leave without getting a car wash either. Do not recommend if time is of any value to you.

New customer since moved to Chicago from out of state. Walked up to service counter and tech at counter said he would be right with me. Waited several minutes and he just walked away without any other acknowledgment. Another tech (Jeremy) asked if I was being helped and he assisted me. Received great service from him. Needed an oil change and since moving from a 1-plate state needed a front plate holder added. They did that and I left. When I got home noticed the plate holder was Zeigler labeled. I did not ask for that and was not informed ... Read More

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Google - Aug 25, 2026

New customer since moved to Chicago from out of state. Walked up to service counter and tech at counter said he would be right with me. Waited several minutes and he just walked away without any other acknowledgment. Another tech (Jeremy) asked if I was being helped and he assisted me. Received great service from him. Needed an oil change and since moving from a 1-plate state needed a front plate holder added. They did that and I left. When I got home noticed the plate holder was Zeigler labeled. I did not ask for that and was not informed of that. I didn’t buy my vehicle from Zeigler and do not care to advertise for them. I should have gotten a generic plate holder which is what I thought I’d get. I left a vm for service dept to see how to resolve but haven’t heard back. Hopefully they will replace with a non-Zeigler holder or give me my money back. Who would want Zeigler advertising on their vehicle when they didn’t even buy their vehicle there? Will update post once resolved.

Apparently, "open until 8 PM" doesn't actually mean open until 8 PM. After driving an hour and 45 minutes to get here, we arrived at 7:15 PM--well within the hours clearly posted online AND on the door. We walked into the showroom ready to purchase a vehicle, with cash in hand, only to be told that they actually close at 7 PM and that all of the salespeople had already gone home. Interesting concept: apparently the posted business hours are more of a suggestion than actual business hours. If your sales department closes at 7 PM, perhaps consider posting 7 PM as the closing ... Read More

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Yelp - Aug 25, 2026

Apparently, "open until 8 PM" doesn't actually mean open until 8 PM. After driving an hour and 45 minutes to get here, we arrived at 7:15 PM--well within the hours clearly posted online AND on the door. We walked into the showroom ready to purchase a vehicle, with cash in hand, only to be told that they actually close at 7 PM and that all of the salespeople had already gone home. Interesting concept: apparently the posted business hours are more of a suggestion than actual business hours. If your sales department closes at 7 PM, perhaps consider posting 7 PM as the closing time. It's a pretty simple concept, and it might prevent customers from wasting nearly four hours round-trip driving to a dealership that apparently isn't interested in selling vehicles during the hours it claims to be open. We were ready to buy. Instead, we got to drive home empty-handed because someone couldn't be bothered to make sure the hours were accurate. Great way to lose a sale before the customer even gets a chance to shop.

​I had a terrible experience working with Abel at Zeigler. ​If you value basic communication and professionalism, look elsewhere. Abel repeatedly ignored my stated communication preferences and would go completely silent—leaving my messages on read for well over 24 hours at a time. ​What makes it worse is that Zeigler advertises offering vehicle delivery services, but if you don't want to come in-store, communication drops off a cliff. It became clear that unless I physically walked into the showroom, my inquiry wasn't a priority. ​A dealership shouldn't advertise delivery services if their sales staff refuses to follow ... Read More

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Google - Aug 12, 2026

​I had a terrible experience working with Abel at Zeigler. ​If you value basic communication and professionalism, look elsewhere. Abel repeatedly ignored my stated communication preferences and would go completely silent—leaving my messages on read for well over 24 hours at a time. ​What makes it worse is that Zeigler advertises offering vehicle delivery services, but if you don't want to come in-store, communication drops off a cliff. It became clear that unless I physically walked into the showroom, my inquiry wasn't a priority. ​A dealership shouldn't advertise delivery services if their sales staff refuses to follow through with remote buyers. Extremely frustrating and unprofessional—I’ll be taking my business to a dealership that respects their customers' time and communication preferences.

If I leave a 1 star review will someone finally call or message me? I shouldn’t be charged a diagnostic fee for a tech to take a photo of dust on my car and call it battery corosion without even testing my battery. If they had done their own test they would have seen it was fine, because I did actually get it tested elsewhere, but since the only other service work I had done was under warranty they needed another way to make money off of me. I was excited to have a dealership work on my car and ... Read More

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Google - Aug 1, 2026

If I leave a 1 star review will someone finally call or message me? I shouldn’t be charged a diagnostic fee for a tech to take a photo of dust on my car and call it battery corosion without even testing my battery. If they had done their own test they would have seen it was fine, because I did actually get it tested elsewhere, but since the only other service work I had done was under warranty they needed another way to make money off of me. I was excited to have a dealership work on my car and to have found a new go-to place. After repeatedly expressing my dissapointment they’re just ignoring me and don’t care. I keep getting surveys asking about my service which just rubs it in my face more that they charged me for something they shouldn’t have, and have no interest in trying to work it out with me

I wanted a no hassle deal. They hired a pretty employee but not trained or experienced. She could not explain the fees on the sales form. Sales manager got angry and aggressive didn't want to negotiate with woman. (Me). Then he lied over and over about a tac credit that didn't apply. I had to get my husband. Their employees smoked in the car and they only wanted to put air freshener . Why let employees smoke in vehicles that you are selling. Ridiculous. Never again!

I am very disappointed with my experience at Ziegler Lincoln GMC. Communication has been poor, and getting clear updates has been frustrating. My vehicle has been in the shop multiple times for the same issue. Each visit, I'm told a different problem was found and repaired, yet the original issue remains. This has resulted in weeks of unnecessary trips back and forth to the dealership. To make matters worse, there are no comparable loaner vehicles available. When you purchase a $150,000 heavy-duty vehicle, you expect a loaner that reasonably meets your needs--not the smallest vehicle on the lot. I expected ... Read More

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Yelp - Jul 13, 2026

I am very disappointed with my experience at Ziegler Lincoln GMC. Communication has been poor, and getting clear updates has been frustrating. My vehicle has been in the shop multiple times for the same issue. Each visit, I'm told a different problem was found and repaired, yet the original issue remains. This has resulted in weeks of unnecessary trips back and forth to the dealership. To make matters worse, there are no comparable loaner vehicles available. When you purchase a $150,000 heavy-duty vehicle, you expect a loaner that reasonably meets your needs--not the smallest vehicle on the lot. I expected better customer service, better diagnostics, and better communication. Unfortunately, my experience has been disappointing, and I hope the dealership takes steps to improve.

I am very disappointed with my experience at Ziegler Lincoln GMC. Communication has been poor, and getting clear updates has been frustrating. My vehicle has been in the shop multiple times for the same issue. Each visit, I'm told a different problem was found and repaired, yet the original issue remains. This has resulted in weeks of unnecessary trips back and forth to the dealership. To make matters worse, there are no comparable loaner vehicles available. When you purchase a $150,000 heavy-duty vehicle, you expect a loaner that reasonably meets your needs—not the smallest vehicle on the lot. I ... Read More

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Google - Jul 13, 2026

I am very disappointed with my experience at Ziegler Lincoln GMC. Communication has been poor, and getting clear updates has been frustrating. My vehicle has been in the shop multiple times for the same issue. Each visit, I'm told a different problem was found and repaired, yet the original issue remains. This has resulted in weeks of unnecessary trips back and forth to the dealership. To make matters worse, there are no comparable loaner vehicles available. When you purchase a $150,000 heavy-duty vehicle, you expect a loaner that reasonably meets your needs—not the smallest vehicle on the lot. I expected better customer service, better diagnostics, and better communication. Unfortunately, my experience has been disappointing, and I hope the dealership takes steps to improve.

Horrible customer service, tried making an appointment for service on my Hummer, issue was I needed a loaner. I was told over a month ago somebody would contact me and I was in the system on next available loaners. Over a month passed not a single word or call or anything. It got to a point where I had to call and somebody told me to bring the car in and maybe they can get me into one while the car is being serviced but didn’t make promises. Just kinda disappointed and it felt like I was bothering them ... Read More

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Google - Jun 29, 2026

Horrible customer service, tried making an appointment for service on my Hummer, issue was I needed a loaner. I was told over a month ago somebody would contact me and I was in the system on next available loaners. Over a month passed not a single word or call or anything. It got to a point where I had to call and somebody told me to bring the car in and maybe they can get me into one while the car is being serviced but didn’t make promises. Just kinda disappointed and it felt like I was bothering them for servicing my car. I know some of the people that work in the dealership and they’re great people, never had a bad experience until now. I ended up making an appointment with a GMC dealer 30 min away and they said they’d get me in one with no issues in a span of 3 days. I guess I’ll give my business to them

Always a great experience with Ziegler From the day of purchase to today’s service appointment Great people in every department

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I will not be purchasing another vehicle from Zeiglar. Within the first two years of having my 2020 the transmission went out and then the turbo. Left me without a vehicle for a month. A year later I have to pay $300 just to close the sun roof because a cheap piece cracked. A month later and now I need a new engine and ABS monitor on a my 6 year old vehicle. If you could go anywhere choose Kia or anywhere else but here. UPDATE: now my check engine light is back on

Prompt & friendly service & accommodating. Works to coordinate scheduling for services. Service was prompt. Service writer didn’t push for unnecessary work

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On second thought, this place is a money hungry entity that only cares about you money. Their service department tried to take advantage of me and quoted me triple the amount of where I ended up going. They suck! NEVER BUY A CAR FROM THEM!!!

The sales people, are great, very professional, very personable, I would definitely recommend buying fro them. If you can though, please avoid the service department at all costs. Up sale scam artists. They tried to charge me for work I already had done 2 days before the vehicle. They had a student working on my truck. Not an actual tech. They wanted 2000 for work that only cost me 600. They lied about everything from parts, to the actual issues. When called out on the lies, they didn't want to honor my warranty because they couldn't get any extra money out ... Read More

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Google - Apr 12, 2026

The sales people, are great, very professional, very personable, I would definitely recommend buying fro them. If you can though, please avoid the service department at all costs. Up sale scam artists. They tried to charge me for work I already had done 2 days before the vehicle. They had a student working on my truck. Not an actual tech. They wanted 2000 for work that only cost me 600. They lied about everything from parts, to the actual issues. When called out on the lies, they didn't want to honor my warranty because they couldn't get any extra money out of me.

Had to have repairs redone. Took months. Not great service. Wouldn't recommend.

Why are you charging a 3% surcharge for a credit card payment? Is that even legal?

The salesman passed me off to another to close the deal because he had a day off. The next salesman was very rude and inconsiderate to a 73 year old lady. After telling me I’d have to wait for an hour and a half to close the deal he never demonstrated how to navigate the car. I will never return to Ziegler nor will I refer others to purchase from this company. I drove up to Russ Darrow and had an employee teach me about the vehicle!! I’ve been treated better when purchasing a dress than spending over twenty ... Read More

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Google - Mar 13, 2026

The salesman passed me off to another to close the deal because he had a day off. The next salesman was very rude and inconsiderate to a 73 year old lady. After telling me I’d have to wait for an hour and a half to close the deal he never demonstrated how to navigate the car. I will never return to Ziegler nor will I refer others to purchase from this company. I drove up to Russ Darrow and had an employee teach me about the vehicle!! I’ve been treated better when purchasing a dress than spending over twenty thousand dollars.

Bad experience

Purchase a 2023 Cadillac Escalate My credit score was kinda low. They financed me with a company called Exeter. I put $40,000 down on the vehicle. This finance company is the worst company in the world came Out the hospital And decided to buy me an Cadillac Biggest mistake I ever made in my life. Don’t finance with Exeter. You will regret it.

ABSOLUTELY UNTRUSTWORTHY SERVICE DEPARTMENT I had my vehicle towed to this dealership because it was NOT DRIVABLE. When I finally got it back, it had new damage (a dent) and nearly 100 extra miles on it. No explanation. No accountability. Nothing. There is ZERO justification for that kind of mileage. Any normal diagnostic test should take under 20 miles at most. Instead, my vehicle was clearly driven excessively, and to this day I have no idea how, where, or by whom my car was used. That alone is unacceptable and raises serious concerns about misuse. What makes this even worse is the ... Read More

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Google - Mar 2, 2026

ABSOLUTELY UNTRUSTWORTHY SERVICE DEPARTMENT I had my vehicle towed to this dealership because it was NOT DRIVABLE. When I finally got it back, it had new damage (a dent) and nearly 100 extra miles on it. No explanation. No accountability. Nothing. There is ZERO justification for that kind of mileage. Any normal diagnostic test should take under 20 miles at most. Instead, my vehicle was clearly driven excessively, and to this day I have no idea how, where, or by whom my car was used. That alone is unacceptable and raises serious concerns about misuse. What makes this even worse is the way management handled it — or didn’t handle it at all. I emailed BOTH the General Manager and the Service Manager directly detailing the damage and mileage discrepancy. Neither of them ever responded. Not a call. Not an email. Nothing. Complete silence. That tells you everything you need to know about how much they care — which is not at all. The service manager in particular was useless. No follow-up, no explanation, no attempt to resolve anything. Just ignored the problem and hoped it would go away. This is not just bad service — it’s unprofessional, careless, and dishonest. They did not help me with my car, they returned it in worse condition, and then they refused to communicate when called out on it. At this point, I am moving toward legal action, because this dealership clearly cannot be trusted to do the right thing voluntarily. If you value your vehicle, your time, or basic respect as a customer — DO NOT bring your car here. Once they have it, you have no control over how it’s used, and when something goes wrong, management will simply ignore you. This place is the definition of unaccountable and untrustworthy.

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One of sales manager is messaged to my family to delete a review , what does it mean Guys?

We were fully prepared to purchase a vehicle from Ziegler Buick and drove nearly an hour after confirming it was acceptable to arrive shortly before closing. Mark Viradia was outstanding—friendly, knowledgeable, and professional every step of the way. We never felt rushed or as though we were inconveniencing him, despite arriving so close to closing time. Unfortunately, that is where our positive experience ended. Once Sales Manager Tony Kokalijari became involved, the tone shifted completely. His attitude was dismissive and unprofessional, and reasonable questions were laughed off rather than addressed. After initially walking away, we re-engaged in good faith, ... Read More

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Google - Feb 13, 2026

We were fully prepared to purchase a vehicle from Ziegler Buick and drove nearly an hour after confirming it was acceptable to arrive shortly before closing. Mark Viradia was outstanding—friendly, knowledgeable, and professional every step of the way. We never felt rushed or as though we were inconveniencing him, despite arriving so close to closing time. Unfortunately, that is where our positive experience ended. Once Sales Manager Tony Kokalijari became involved, the tone shifted completely. His attitude was dismissive and unprofessional, and reasonable questions were laughed off rather than addressed. After initially walking away, we re-engaged in good faith, agreed to a price, secured financing, and submitted the requested documentation. When we arrived at the agreed-upon time to complete the purchase, we were informed the vehicle had been sold to another buyer for a higher offer—despite management making a verbal agreement (which we understand was not legally binding) and knowing we were already on our way. GSM Lawrence Abbadi was professional and respectful when we spoke with him, but the overall lack of communication and professionalism from sales management overshadowed what should have been a straightforward transaction. I emailed the General Manager, Dan Basic, to explain how disappointed we were with how the situation unfolded. He responded asking if he could call to discuss it, but I never heard from him, which was also incredibly disappointing. Based on our experience, we would not recommend Ziegler Buick. However, if you do choose to purchase a vehicle from this dealership, ask for Mark Viradia—he truly deserves the sale.

Happy with the service moment I got there I was taking care of not happy with the ride back-and-forth to my home that became complex because you’re using Uber versus their personal customer care Pick up and drop off service Which was much better

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TRUTHFULLY 0 STARS I waited nearly four years to write this review, hoping time would dull the frustration—but it hasn’t. This was hands-down the worst car-buying experience of my life. I was bullied and strong-armed into purchasing a $2,500 “Pro Package” under the claim that the Jeep Wrangler I wanted was on hold for pickup that same day. I left exhausted and discouraged, only to be called later and told the buyer “never showed.” I then drove 113 miles back to the dealership with a trade-in that was barely running, because I was worn down after searching so long for the ... Read More

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Google - Feb 9, 2026

TRUTHFULLY 0 STARS I waited nearly four years to write this review, hoping time would dull the frustration—but it hasn’t. This was hands-down the worst car-buying experience of my life. I was bullied and strong-armed into purchasing a $2,500 “Pro Package” under the claim that the Jeep Wrangler I wanted was on hold for pickup that same day. I left exhausted and discouraged, only to be called later and told the buyer “never showed.” I then drove 113 miles back to the dealership with a trade-in that was barely running, because I was worn down after searching so long for the exact Wrangler I wanted. From that point on, the experience continued to deteriorate. It quickly became clear that no one on staff had meaningful knowledge about Jeeps. Because of that, I specifically asked if they could put the vehicle on a lift so I could inspect it properly before finalizing the purchase. That request was dismissed. Less than four months later, the doors began rusting underneath the paint, which raises serious concerns about inspection, storage, or prior condition that I was never informed of. During paperwork, staff repeatedly blasted loud music. I had to ask three separate times for it to be turned down due to my wife having Multiple Sclerosis and noise sensitivity. Each time it was turned right back up. The lack of basic respect and accessibility awareness was unacceptable. Once I was pressured into buying the Pro Package, the attitude shifted immediately—cold, dismissive, walls up. Months later, when I tried to use that Pro Package, I was told they “had no idea what I was talking about.” Not just at this location, but also at their Orland Park dealership. To this day, I’ve been told repeatedly that this package “doesn’t exist.” How a $2,500 add-on simply disappears is beyond comprehension. Now, years later, I’m dealing with a Jeep issue and my extended warranty company is forcing me back to this dealership, and it’s the same nightmare all over again. They can never pull my vehicle up by VIN, locating my contract takes 20–30 minutes every time, and the staff is consistently rude and dismissive. We attempted to escalate these concerns years ago. No one followed up. No one took accountability. No one helped. I cannot wait to sell this Jeep so I never have to deal with this dealership again. If you value transparency, product knowledge, accessibility, or post-sale support—go elsewhere.

Looks like employees at your dealership don't care about the public needing to charge at public chargers and leave cars from your dealership plugged in for a long time after it's done charging, racking up idle fees for the dealership in the process? If that is how an employee behaves in public, it shows poorly on the dealership as well.

I brought my Terrain in because my radio kept cutting out. No sound. The tech took 5 hours, charged me $400.00 for a new battery, and the problem is still unresolved.

The worst diagnostic I ever see

I had a very disappointing experience with sales associate Moe Nash Gharbia. I was told my vehicle qualified for a COMED rebate and met the required 10,000 lb weight limit—one of the main reasons I agreed to the deal. After the purchase, COMED informed me the vehicle did not qualify and that paperwork was missing, which made me feel completely misled. When I tried to address this directly, I was met with excuses, no clear answers, and ultimately unprofessional behavior. Being repeatedly called “bro” in a business setting was disrespectful and unacceptable. As a customer and business owner, I expected ... Read More

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Google - Jan 9, 2026

I had a very disappointing experience with sales associate Moe Nash Gharbia. I was told my vehicle qualified for a COMED rebate and met the required 10,000 lb weight limit—one of the main reasons I agreed to the deal. After the purchase, COMED informed me the vehicle did not qualify and that paperwork was missing, which made me feel completely misled. When I tried to address this directly, I was met with excuses, no clear answers, and ultimately unprofessional behavior. Being repeatedly called “bro” in a business setting was disrespectful and unacceptable. As a customer and business owner, I expected honesty and professionalism, and instead I left feeling defrauded and disregarded. This experience seriously damaged my trust and should not happen to any customer.

Purchased a used 2023 BMW here for my daughter. Salesman was the lone bright spot for the entire encounter- super nice, honest, not pushy and not your typical “slimy” car salesman (wish I could remember his name). Financing department? Yikes… absolute dishonest slime. Despite declining the add on warranty bother verbally multiple times AND by initialing in writing that I declined on their little chart of options, imagine my surprise that when I went to sign paperwork there was a $7k warranty on there! When I called the finance guy out on it he kept pushing with things like “well, don’... Read More

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Google - Jan 6, 2026

Purchased a used 2023 BMW here for my daughter. Salesman was the lone bright spot for the entire encounter- super nice, honest, not pushy and not your typical “slimy” car salesman (wish I could remember his name). Financing department? Yikes… absolute dishonest slime. Despite declining the add on warranty bother verbally multiple times AND by initialing in writing that I declined on their little chart of options, imagine my surprise that when I went to sign paperwork there was a $7k warranty on there! When I called the finance guy out on it he kept pushing with things like “well, don’t you want to protect your vehicle in case it breaks down?” First of all, the car is a low mileage vehicle that still has manufacturer warranty. Second of all, I declined multiple times- that means no, he knew he put it on there anyway which is fraud. I’m assuming they get commission or something because he was very resistant to take it off and we sat there in a stand off while he “figured out” how to take it off, acting like it was impossible. Took forever but finally got it straightened out and left with my temp plates. I live in WI and the temp plates expired 12/29. I bought the car on 9/30 and as of today still have no plates. Got pulled over 12/28, was told the plate expired the next day and the car wouldn't be legal to drive and we needed to call the dealership to get a new plate immediately. Called, left a message, no call back. Called again, talked to someone, she said they’d email the 3rd party they use for out of state plates to check on it but that IL doesn’t allow replacement of temp plates and I’d have to get a new temp plate from WI , no call back. Called WI DMV and they had never received any paperwork or any registration or titling payment (even though I paid your dealership $550 for that) so they cannot issue me a plate. Called again, asked for the service manager- absolute jerk- acted incredulous that we got pulled over about the plate, offered no apology or no help whatsoever. First Lady then calls me back- presumably the finance manager told her to- and she said she was overnighting all the info to their 3rd party titling company again- where has the paperwork and my money been for 3 months? Who knows. Now here I sit a week later, no call back, no update, crickets. Tried to call yesterday, got out through to a phone that just rang forever with no answer and no option the leave a message. Complete incompetence, garbage customer service, and apparently I’m the only one concerned that I’m driving around illegally all while the literal only proof that I actually own this car is the paperwork I signed since the lender and the DMV have no proof of anything. Get it together and do better. Terrible experience- you say customer service is your focus at Ziegler but I sure can’t tell.

I’m absolutely disgusted by the experience I’ve had at this location. If you’re buying a used vehicle from them please be aware and take notes ! Take screenshots on your phone. Because They lie about the prices. I saw my truck posted for $54,798. when I showed up in person they raised up the price to $56,299. The mileage didn’t match up ether. They posted online 28,178 miles when I went to see the vehicle in person and it had 33,264 mileages. That’s an extra 5000 miles ! they also mentioned that they certified inspected the vehicle But when I test drove ... Read More

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Google - Dec 15, 2025

I’m absolutely disgusted by the experience I’ve had at this location. If you’re buying a used vehicle from them please be aware and take notes ! Take screenshots on your phone. Because They lie about the prices. I saw my truck posted for $54,798. when I showed up in person they raised up the price to $56,299. The mileage didn’t match up ether. They posted online 28,178 miles when I went to see the vehicle in person and it had 33,264 mileages. That’s an extra 5000 miles ! they also mentioned that they certified inspected the vehicle But when I test drove the vehicle it had a loose suspension part on the driver side. Which is dangerous and can cause an accident. I did end up talking them down on the price and I did end up buying the vehicle after they fixed the loose suspension and when I took delivery, it had an extra 5 or 6 miles plus I found two minor issues which should have been caught in the inspection. It’s been 2 months later and I’m having an issue with the transmission and/or the 4 wheel drive system! it’s making a loud grinding noise as I drive. I’m 100% convinced that they never even touch my vehicle when they said they inspected it. And I just recently called them about my issue, I got on the phone with service and I told them that I want to return the vehicle back! they put me on hold and then hung up on me. Absolutely ridiculous!!! I really wish I never would’ve set foot in their showroom. I hope this will help others on buying their next vehicle.

My husband bought his truck from this dealership and the experience has been terrible from the very beginning. Once the sale was done, they completely washed their hands of us. Any concerns brought up were brushed off, and the managers made no effort to help or offer real solutions. It’s obvious they only care about making the sale—not the customer. On top of that, never expect a rental car from them, no matter what they tell you. One day they say rentals are “first come, first serve,” and the next day they tell you to reschedule your service ... Read More

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Google - Dec 11, 2025

My husband bought his truck from this dealership and the experience has been terrible from the very beginning. Once the sale was done, they completely washed their hands of us. Any concerns brought up were brushed off, and the managers made no effort to help or offer real solutions. It’s obvious they only care about making the sale—not the customer. On top of that, never expect a rental car from them, no matter what they tell you. One day they say rentals are “first come, first serve,” and the next day they tell you to reschedule your service appointment because there are no rentals available. It’s extremely frustrating, especially considering we live over an hour away. They act like customers don’t have lives or schedules to work around. I bought my own car from Sunrise Chevrolet and have had nothing but great experiences there, so I know what good customer service looks like. This dealership needs to do better—stop giving people the runaround and actually take responsibility for the customers who trusted them. I would not recommend buying a vehicle from here unless you are prepared to deal with every problem on your own.

People from services are very professional And Rodrigo he always super helpful advisor thanks so much to doing great service ever

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Everyone at this dealership are very professional, respectful, extremely accommodating, I been a loyal customer for over 10 years and will continue to be one because of their service and dedication to customer service. I appreciate their hard work.

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I brought my 2019 Cadillac Escalade to the Zeigler Buick and GMC dealer on July 3, 2025, for a problem with my Lane Keep Assist (LKA). They said it was my Actuator and Module that needed replacement. The job was not done because that was not the problem. Instead, they stole parts out of my car and even attempted to steal my LoJack system. Guys, if you take your vehicle to Zeigler Buick GMC dealer service at 6900 N. McCormick, Lincolnwood. You must be very careful. These guys swapped vehicle parts that are in for service. My 2019 Cadillac Escalade, with 42,000 miles, drove like a 1978 ... Read More

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DealerRater - Aug 29, 2025

I brought my 2019 Cadillac Escalade to the Zeigler Buick and GMC dealer on July 3, 2025, for a problem with my Lane Keep Assist (LKA). They said it was my Actuator and Module that needed replacement. The job was not done because that was not the problem. Instead, they stole parts out of my car and even attempted to steal my LoJack system. Guys, if you take your vehicle to Zeigler Buick GMC dealer service at 6900 N. McCormick, Lincolnwood. You must be very careful. These guys swapped vehicle parts that are in for service. My 2019 Cadillac Escalade, with 42,000 miles, drove like a 1978 Chevy Tahoe after the service. They cracked my differential pinion seal and swapped my front upper control arm with another vehicle. These lowlifes even try to steal my LoJack system. I brought the incident to Robert, the incompetent, clueless service advisor, and his response was “I will find you a loaner” as if a loaner was the problem. They even scammed the warranty company for $933.97 for the service they did not perform. STAY AWAY from this dealership. They are criminals!

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They always provide good customer service and quality service in the service department. Thanks You

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Bait and switch liers at this dealership. Dealt with yolanda in sales. Don't let them waste your time by calling you in and say they don't have the car.

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I recently had a fantastic experience at Zeigler GMC, and I can’t thank JC and the team enough for all their help in getting me into a car. From the moment I walked in, they were friendly, approachable, and genuinely interested in finding the right fit for me. They took the time to listen to what I was looking for, answered all my questions, and made the process feel so smooth and stress-free. It was a refreshing change from my past car-buying experiences. thank you Juan!!

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Shant was very helpful with the whole process. He made the transaction smooth and easy for us. I have never had a better expierence than with him. Great service!

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Amazing Experience In My new GMC Terrain 2025 JC is the best… recommend This Dealer 100%

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He tenido una de las mejores experience a la hora de comprar mi vehiculo en Zeigler GMC buick el vendedor se tomo el tiempo y la paciencia para conseguir el vehiculo adecuado despues de estos discutimos los numero para poder negociar a lo que yo estaba buscando JC conjuntamente Zeigler son Geniales Gracias.!

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